At Zelos Parfum, we strive to provide a smooth shopping experience and ensure that your orders are delivered safely and on time. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation and shipping details once your order has been dispatched.

Delivery Time

  • Standard delivery within India generally takes 3–7 business days, depending on your location.
  • Delivery timelines may vary during festivals, public holidays, adverse weather conditions, or due to courier-related delays.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping offers may be available on selected products or order values.

Delivery Information

  • Customers are responsible for providing accurate shipping and contact information.
  • Zelos Parfum will not be responsible for delays or non-delivery caused by incorrect address details provided by the customer.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

Return Policy

Eligibility for Returns

Due to the personal nature of perfumes and fragrance products, returns are accepted only under the following conditions:

  1. The product received is damaged, defective, or leaking.
  2. The wrong product was delivered.
  3. The product is missing from the order.

Return Request Process

  • Return requests must be submitted within 48 hours of delivery.
  • Customers should contact us with their order number and clear photos/videos showing the issue.
  • Our team will review the request and provide further instructions.

Non-Returnable Items

Returns will not be accepted for:
  • Opened or used perfume bottles.
  • Products damaged due to misuse or improper handling.
  • Products purchased during special promotions or clearance sales (unless damaged or defective).
  • Change of mind after delivery.

Refund Policy

Approved Refunds

Once a return request is approved and the product is received (if applicable), refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method used during purchase.

Replacement Option

In eligible cases, customers may choose a replacement product instead of a refund, subject to stock availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us immediately with supporting photos or videos. We will work to resolve the issue as quickly as possible through replacement or refund.

Contact Us

For any shipping, return, or refund-related queries, please contact:

Zelos Parfum
📞 +91 83901 60555
📧 fatingpravin6@gmail.com
🌐 https://zelosparfum.com/

We appreciate your trust in Zelos Parfum and are committed to providing you with the best shopping experience possible.