At Zelos Parfum, customer satisfaction is our priority. We strive to provide premium-quality fragrances and a seamless shopping experience. Please read our Cancellation and Refund Policy carefully before placing an order.

Order Cancellation

  • Orders can be canceled only before they are processed and dispatched.
  • Once an order has been shipped, cancellation requests cannot be accepted.

To request a cancellation, please contact us immediately through:

Phone: +91 83901 60555
Email: fatingpravin6@gmail.com
If the cancellation request is approved before dispatch, a full refund will be initiated.

Refund Eligibility

Refunds may be provided under the following circumstances:

  • The product received is damaged, defective, or leaking.
  • You receive an incorrect product.
  • The order is lost during transit and cannot be delivered.
  • The product is unavailable after payment has been successfully processed.

Non-Refundable Situations

Due to hygiene and safety reasons, refunds or returns will not be accepted in the following cases:
  • The perfume bottle has been opened, used, or tested.
  • The customer dislikes the fragrance after purchase.
  • The return request is made after the specified reporting period.
  • Damage caused by improper handling or storage after delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Share your order number and clear photos/videos of the product and packaging.
Our team will review the request and provide a replacement or refund if approved.

Refund Process

Approved refunds will be processed to the original payment method used during purchase.
Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

Contact Information

For any questions regarding cancellations, returns, or refunds, please contact:

Zelos Parfum
📞 +91 83901 60555
📧 fatingpravin6@gmail.com
🌐 Zelos Parfum

We appreciate your trust in Zelos Parfum and are committed to ensuring a pleasant shopping experience.